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PRIVACY POLICY

1Tree Wellness Private Limited ("1Tree Wellness", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how 1Tree Wellness Private Limited collects, uses, stores, processes, and protects information received from users, customers, wellness center operators, distributors, business associates, website visitors, and other stakeholders who access our website, mobile applications, social media platforms, wellness centers, wellness shoppe network, products, services, and related offerings (collectively referred to as the "Services").

By accessing or using our website, products, services, applications, or platforms, you acknowledge and agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following information:

Personal Information
  • Full Name
  • Mobile Number
  • Email Address
  • Residential or Delivery Address
  • Date of Birth
  • Gender
  • Identification Details (where applicable)
  • Wellness Centre Registration Information
  • Business Partner Information
Wellness Information (Voluntarily Provided)

To provide wellness-related guidance and support, users may voluntarily share:

  • Lifestyle information
  • Dietary preferences
  • Wellness goals
  • Exercise habits
  • General wellness information
  • Wellness assessment information

Users are advised not to submit confidential medical records unless specifically requested.

Website & Technical Information

We may automatically collect:

  • IP Address
  • Browser Information
  • Device Information
  • Cookies
  • Usage Patterns
  • Website Activity Logs
  • Geographic Location (where permitted)

2. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process orders and service requests
  • Deliver products and services
  • Respond to inquiries
  • Manage wellness center registrations
  • Provide customer support
  • Improve user experience
  • Conduct internal analysis
  • Send educational and wellness information
  • Conduct training programs
  • Facilitate business development activities
  • Notify users regarding updates, promotions, webinars, training sessions, and events
  • Comply with legal obligations

3. COMMUNICATION CONSENT

By providing your contact details, you expressly consent to receive communications from 1Tree Wellness through:

  • Phone Calls
  • SMS
  • WhatsApp
  • Email
  • Social Media Platforms
  • Mobile Notifications

Such communications may include:

  • Product Information
  • Wellness Awareness Content
  • Promotional Offers
  • Business Opportunities
  • Training Programs
  • Events & Webinars
  • Company Updates

Users may opt out of promotional communications at any time.

4. COOKIES & WEBSITE TRACKING

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience
  • Remember user preferences
  • Improve security

Users may disable cookies through browser settings; however, certain website features may not function properly.

5. PAYMENT INFORMATION

1Tree Wellness does not directly store complete credit card, debit card, banking, UPI, or payment credentials.

Payments are processed through authorized third-party payment gateways. Such information is governed by the privacy policies of those service providers.

6. INFORMATION SHARING

We do not sell, rent, or trade personal information.

Information may be shared with:

Authorized Service Providers
  • Logistics partners
  • Payment processors
  • Technology providers
  • Customer support providers
Business Associates
  • Authorized Wellness Centres
  • Authorized Shoppe Operators
  • Company-approved partners
Legal Authorities

Information may be disclosed when required by:

  • Law
  • Court Orders
  • Government Agencies
  • Regulatory Authorities

or where necessary to protect the rights, property, safety, or interests of the Company and its stakeholders.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no internet transmission or storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

  • Privacy practices
  • Security practices
  • Content
  • Policies

of third-party websites or services.

Users are encouraged to review their respective privacy policies.

9. WELLNESS DISCLAIMER

Information provided through our website, wellness centers, shoppe network, educational materials, training programs, social media channels, or products is intended for general wellness awareness and educational purposes only.

Nothing contained on our platforms shall be construed as:

  • Medical advice
  • Diagnosis
  • Treatment
  • Cure
  • Prevention of any disease

Users are advised to consult qualified healthcare professionals regarding any medical concerns.

10. RETENTION OF INFORMATION

We may retain user information:

  • For operational purposes
  • Legal compliance
  • Business records
  • Customer support requirements
  • Fraud prevention
  • Regulatory obligations

for as long as reasonably necessary.

11. ACCOUNT DELETION REQUESTS

Users may request deletion or modification of personal information by contacting:

Email: [Insert Official Email Address]

Upon verification, reasonable efforts shall be made to process such requests, subject to legal and operational requirements.

12. BUSINESS TRANSFERS

In the event of:

  • Merger
  • Acquisition
  • Restructuring
  • Sale of assets
  • Corporate reorganization

user information may be transferred as part of the Company's business assets.

13. CHILDREN'S PRIVACY

Our services are not directed toward children under the age of 18 years without parental or guardian consent.

We do not knowingly collect personal information from minors without appropriate authorization.

14. CHANGES TO THIS POLICY

1Tree Wellness reserves the right to modify, amend, or update this Privacy Policy at any time.

Updated versions shall be posted on the official website.

Continued use of our services after any changes shall constitute acceptance of the revised Privacy Policy.

15. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of 1Tree Wellness Private Limited.