Effective Date: 1st May 2026
At 1Tree Wellness Private Limited ("1Tree Wellness", "Company", "we", "our", or "us"), customer satisfaction is important to us. This Return, Refund & Cancellation Policy explains the terms applicable to purchases made through our website, Wellness Centres, Wellness Shoppe network, authorized distributors, and other approved sales channels.
By purchasing products from 1Tree Wellness, you agree to the terms stated herein.
Customers may request cancellation of an order before it has been dispatched from our warehouse.
Cancellation requests must be submitted through:
Email: [Insert Official Support Email]
or
Customer Support: [Insert Contact Number]
Upon successful cancellation, the eligible refund shall be processed as per this policy.
Once an order has been dispatched, cancellation may not be possible.
However, customers may refuse delivery or request return subject to the conditions mentioned in this policy.
Shipping and handling charges, if applicable, may be deducted from the refund amount.
1Tree Wellness reserves the right to cancel any order due to:
In such cases, any eligible payment received shall be refunded.
The Company's decision shall be final.
Customers may request return of products within 5 (Five) Days from the date of delivery only under the following circumstances:
To initiate a return request:
Step 1
Contact Customer Support within 5 days of delivery.
Step 2
Provide:
Step 3
Upon verification, the Company may arrange pickup or provide return instructions.
Returned products must:
Returns that do not satisfy these conditions may be rejected.
Returns shall NOT be accepted under the following circumstances:
Due to the nature of wellness and Ayurvedic products, returns shall not be accepted for:
Results may vary from person to person.
The Company does not guarantee specific wellness outcomes.
Refunds shall be processed only after:
Approved refunds shall generally be processed within:
7 to 21 Business Days
from approval of refund request.
Actual credit timelines may depend upon banks and payment service providers.
Online Payments
Refunds shall be credited to the original payment source.
Cash on Delivery Orders
Refunds shall be made through:
after obtaining customer banking details.
Replacement requests may be accepted only for:
Replacement shall be subject to stock availability.
If replacement stock is unavailable, refund may be issued.
Discount coupons, promotional vouchers, and offer codes are generally intended for one-time use.
If an order is cancelled:
The Company reserves the right to determine eligibility.
Where applicable:
The Company reserves the right to:
where products were purchased for resale, distribution, or commercial use.
Shipping, handling, convenience fees, COD charges, and similar charges may be non-refundable unless the return arises due to:
Under no circumstances shall the Company's liability exceed the actual purchase value of the product concerned.
The Company shall not be liable for:
1Tree Wellness shall not be liable for delays, cancellations, or refund processing issues caused by:
1Tree Wellness reserves the right to amend, modify, update, or withdraw this policy at any time without prior notice.
Updated versions shall be published on the official website.
